Get in Touch With Us

This page is for reaching the editorial team behind Canadian Sportsbooks. We cover sportsbooks and casino brands that accept Canadian bettors, and most of the messages we get are about payout speed, withdrawal holds, bonus wording or a listing that looks out of date. Email is the only channel we run, and a real editor reads everything that comes in.

Email us directly

Write to [email protected]. We aim to reply within two working days. Messages that arrive over a weekend usually get picked up on the Monday.

You will get a faster and more useful answer if you include a few things up front:

• Which brand you mean — name the operator exactly as it appears on our list, since several sites use similar names.
• Which page you were reading — the page title or the section heading is enough.
• What you expected versus what you found — for example, an offer amount, a rollover figure or a stated withdrawal window that does not match what the operator shows you.
• Your province or territory — availability, payment options and minimum age all vary across Canada, and the answer often depends on where you are.

Please do not send us account numbers, passwords, copies of ID documents or full card details. We never need them, and we will delete anything of that kind that reaches us.

What we can help with — and what we cannot

We are an independent comparison publisher. We do not run any of the betting sites we write about, so there are limits to what we can do on your behalf.

We can help with	You need the operator for
Explaining how a bonus, rollover or payout process generally works	Releasing a pending withdrawal from your account
Correcting an offer, rating or description on our pages	Approving KYC documents or lifting a verification hold
Pointing you to the right section of a review	Resolving a disputed bet settlement or voided wager
Feedback on our methodology or comparison criteria	Closing, self-excluding or reopening an account
Partnership, media and editorial enquiries	Confirming your eligibility to register from your province

If your issue sits in the right-hand column, contact the sportsbook's own support first and keep a record of what you sent and when. If you get nowhere, tell us anyway — a pattern of slow or unanswered complaints is exactly the kind of thing that changes how a brand scores with us.

How commercial relationships work here

Some of the links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings, and it does not stop us publishing a drawback. If you think a listing reads like an advert rather than an assessment, say so in your email — that is a fair complaint and we will look at it.

None of the brands we list is licensed or approved by a Canadian provincial regulator. They accept Canadian players under international licences, which is not the same thing as Canadian government oversight. We will always say so plainly, and if you ever see wording on our pages that blurs that line, please flag it.

Brands readers ask about most

Three names come up more than the rest in our inbox, usually on the same two points: how fast money actually leaves the site, and what the headline bonus really requires. Here is the short version, so you know what we can and cannot confirm before you write.

Betninja

Our top-rated listing at 10.0, largely because it is the one readers ask about for crypto-funded withdrawals rather than card payouts. The advertised welcome package is €1,000 + 100 Free Spins, and the first thing to check is that the headline is quoted in euros — your CAD deposit will be converted, so the real ceiling depends on the rate at the time and the spins carry their own wagering terms separate from the cash part. Questions we get most often are about which currency the rollover is calculated in. The limitation worth knowing: a euro-denominated offer is harder to budget against than a CAD one, and any conversion spread comes out of your balance, not the operator's.

WinnerIsland

Rated 9.9 and the most common subject of payout-timing questions we receive. The advertised offer is $2,500 + 100 FS, one of the larger headline figures on our list, which is precisely why the conditions matter: a large maximum bonus is only reachable with a large deposit, and the percentage match, minimum qualifying deposit and rollover determine what you would actually receive. Confirm the currency the $2,500 refers to before depositing. The drawback: big-number offers tend to come with the longest playthrough periods, and money committed to clearing a bonus is money you cannot withdraw quickly.

Cashed

Rated 9.8 and the one we point readers to when the question is "what is the least complicated offer here". It is a 100% bonus up to €100 — small, matched one for one, and easy to work out on paper. Readers contact us about it mainly to ask whether a modest bonus is worth taking at all, which is a reasonable question if you value an unrestricted balance over bonus funds. The clear limitation: the cap is low, it is quoted in euros rather than CAD, and higher-stakes bettors will find it does very little for them.

For everything else on our list — SlotsGem, CoinPoker, Vegasnow, HugoCasino, Crowngreen, Slotowl and CrownPlay — the offer shown on the cards above is the operator's own advertised headline. We publish it as stated and check it periodically, but terms change without notice. Always read the promotion page on the operator's site before you deposit.

Questions about money, banking and timings

Payment questions are the largest single category in our inbox, so it helps to know what we can answer generally and what only your operator can confirm for your account.

• Deposit costs — opening an account is free at every brand we list. The cost of taking part is the money you deposit and stake. A welcome bonus is never free money: it requires a qualifying deposit and wagering before any winnings from it can be withdrawn.
• Funding methods — Canadian bettors typically use Interac, bank cards, bank wire, money transfer, voucher or player-transfer options, and cryptocurrency. Which of these a given site supports varies, and the list on the cashier page is the only authoritative version.
• Withdrawal timings — crypto payouts are usually the quickest route once an account is verified; card and bank transfers take longer because they pass through intermediary banks. We do not publish timing figures we cannot verify, and we will not confirm a specific number of hours for your withdrawal by email.
• Fees, limits and minimums — each method carries its own minimum, maximum and possible fee, and weekly or monthly payout ceilings apply at many sites. Check these before your first deposit rather than after your first win.
• Currency — where CAD is offered, use it. Depositing in CAD and being paid out in another currency adds a conversion cost at both ends.
• Verification — KYC checks are the most common cause of a delayed first payout. Submitting ID early, before you request a withdrawal, removes the usual bottleneck.

Beyond sports betting: what else these operators run

Several brands on our list run more than a sportsbook, and that affects the questions people send us. Alongside betting on hockey, football, basketball, baseball and soccer, the same accounts often cover slots and table games, live-dealer rooms, horse racing through a racebook, and in CoinPoker's case a poker product with a 100% Rakeback Deal rather than a conventional deposit match. Rakeback works differently from a sportsbook bonus: it returns a share of the fees you have already paid rather than matching a deposit, so the value depends entirely on volume played. Bonus terms rarely transfer between products — a casino welcome offer usually cannot be cleared with sports wagers, and vice versa. If you are unsure which product an offer belongs to, ask us and we will tell you what the terms page says.

If your interest is in casino play specifically, our coverage of casinos that operate outside the UK self-exclusion scheme deals with a different market and a different set of rules, but the way bonus terms and verification work will look familiar.

Eligibility, age and where we can and cannot advise

You must be of legal gambling age to register with any site we list. In Canada that is 19 in most provinces and territories and 18 in Alberta, Manitoba and Quebec. Operators set their own minimum too, and it may be higher than your provincial age.

The regulatory position matters when you write to us. Provinces regulate their own gambling markets, and Ontario runs a separate licensed market through its own framework. The sites on this page are not part of those provincial systems — they accept Canadian bettors under international licences, and using them sits in a legal grey area rather than under Canadian consumer-protection law. Practically, that means disputes are handled by the operator and its licensing body, not by a provincial regulator. We can explain how that generally works. We cannot give you legal advice about your own situation, and we will not tell you whether a particular site is permitted where you live — that is a question for a qualified adviser or the operator's own terms.

If your message is about gambling you can no longer control, say so and we will reply with contact details for Canadian support services rather than betting content. We will not send you promotional material.

How we assess the sites we list

Our ratings are editorial judgements from desk research — reading terms and conditions, licensing pages, cashier information and public complaint records. They are not customer-review scores, and we have not deposited, wagered or withdrawn at these sites. Advertised payout speeds are reported as advertised, never as measured results. The factors that carry the most weight are payout speed and reliability, banking options relevant to Canadians including crypto, bonus terms and rollover, odds and market coverage across the leagues Canadians follow, and the operator's track record of paying. Commission never buys a higher position. If you disagree with a rating and can explain why, that is one of the more useful emails we receive.

Before you write

1. Check the operator's own terms page — most bonus and payout questions are answered there in one paragraph.
2. If it is an account problem, open a ticket with the sportsbook's support and note the date.
3. Still unresolved or inaccurate on our side? Email us with the brand, the page and what you found.

Corrections take priority over everything else in the queue. If we have something wrong, we would rather hear it from you than leave it up. Send it through and we will get back to you.